Service at Kensington, Era Walk is extremely bad. I was with my family this evening, and were shocked that the waiter did not find our reservation. After searching for some time, they finally found but the table was not set up yet. The waitor only brouhgt us 4 menus but there were 6 of us. When I asked for 2 extra menus, his mouth was widely opened for about 5 seconds, before bringing us the extra menues. One of the menu has a terrible smell too!! After decided what we wanted, we called for order but no one responsed, they were all inside the counter talking away…again we called at a hihger tone, no one responded to us too but one of them came out…bringing drinks for another table and another waiter still inside the counter. We left without ordering any food and headed to another western restaurant in town. Service is 100% better than Kensinton Era Walk and food were good too. Maybe the boss is always not around, that’s why the attitude of the staff were so bad.
Sunnyposted 4 years ago00
I have taken meals below and here are my comments:
The beef filet steak with shitake sauce – Superb, better than most of the restaurant in La-Chaux Fond, Switzerland
Mushroom soup with garlic bread – Great taste, better than most of the restaurant in La-Chaux Fond, Switzerland; definitely far better than Pizza-Hut.
Lamb Shank – Soft and tender, but not as tasty as it looks like.
I will visit this restaurant again and try to find out the taste of other meals.
CHINposted 2 years 6 months ago00
garlic bread – Great taste, mushroom soup so-so only
lamb shank – soft, meat no taste
salmon honey lemon – nice
ivynposted 2 years 1 month ago00
i had booking a table for celebrate mother day. but the reception was recorded wrong date and say is our confirmation are wrong. That is the reception make wrong record. is a bad services. i better go other restaurant.
Cathposted 2 years 1 month ago00
Ivyn you are right..bad customer service…i have got once before…
