I used to be a frequent customer and a fan of their restaurant. However, recent visit has changed my mind and I will never visit them anymore. During my visit, I ordered a "Coffee" with the waitress, and I ended up getting a Cappucino. After the lady boss came to our table with the bill and we have given our payment, I casually mentioned to her that I was given a wrong drink earlier. To my big surprise,.. the lady boss blamed me for it! Her reply was the drink served is correct, as coffee means cappuccino! She said when I mentioned "coffee" they will automatically serves cappuccino. She also replied that I should mentioned "regular coffee" if I want a normal coffee. I was never being informed of this before. When she told her waitress of my comment at the Bar counter behind, her waitress shouted loudly and said "coffee means cappuccino" and that she is not wrong. We were also being served a different pasta type, and was never informed by them earlier.
The service was very bad overall, had to wait very long time (40 mins) for meals to be served, and the staffs' dressing was terrible – Old t-shirts, and muddy stained shoes.
The food quality is deteriorating, compared to the early days when they first opened their restaurant in City Square many years before. I have heard that their original chefs who used to work in City Square is now working at Il Giardino Restaurant, in Taman Pelangi.
I have tried the food at Il Giardino Restaurant, indeed it is much better taste and more food variety selections. The phone no. of Il Giardino Restaurant is 607-3344211. I strongly recommend their dessert, warm chocolate cake.
